Shipping policy

Thank you for purchasing from Arriaantje Hagen. As a Netherlands‑based online retailer located in Ermelo, we specialize in mid‑to‑low‑end apparel items. We follow standardized warehouse workflows and adopt dust‑proof, wrinkle‑resistant protective packaging for clothing goods, ensuring every order is delivered accurately and in good condition within the scheduled timeframe.

1. Order Processing Time We carry out order validation, garment quality inspection and protective packing within 1‑7 business days once customer payments have been fully confirmed. Our warehouse halts all order‑related work during Dutch weekends and national public holidays. When sales volumes rise sharply during busy shopping cycles, processing timelines may be slightly prolonged. Our customer service will send formal email alerts to buyers in case of notable delivery hold‑ups.

2. Shipping Rates and Delivery Estimates Shipping expenses are calculated according to parcel weight, package dimensions and the final delivery location. All logistics‑related costs will be fully shown on the checkout interface prior to payment completion, without any hidden surcharges.

All apparel orders are dispatched via standard international shipping channels, with an estimated delivery time of 15 business days, subject to real‑world logistics conditions.The quoted delivery period serves only as a reference benchmark. 

Actual arrival progress can be influenced by carrier capacity constraints, cross‑border customs processing speed, harsh weather conditions, local transport limitations and official public holidays in destination territories.

3. Shipment Confirmation and Order Tracking After our appointed logistics provider picks up your packed clothing parcels from our warehouse facility, our automated system will send out a shipment confirmation email to your registered mailbox. This message contains your unique tracking ID and official links for logistics status lookup.

Logistics records need cross‑system data synchronisation. Tracking details will become available for checking within 24‑48 hours after parcels leave our premises. Should tracking data remain unupdated for an extended period, customers may reach our support team to apply for manual parcel location checks.

4. Incorrect Address Disclaimer Buyers are expected to provide complete, precise and valid recipient particulars including street address, postal code and working phone number at checkout. Please double‑check all delivery‑relevant information before submitting your purchase.

Arriaantje Hagen accepts no responsibility for misrouted shipments, unsuccessful deliveries or parcel loss triggered by inaccurate or incomplete address information supplied by purchasers. If parcels get sent back to our warehouse due to address mistakes, the customer must cover all return and reshipping costs independently.

5. Lost or Damaged Packages Should your apparel parcel disappear from logistics records or become untraceable throughout cross‑border transit, kindly submit an investigation request to our support team within 5 calendar days after the expected delivery date. Clothing items may suffer creasing, fabric scuffing or outer‑package harm over long‑distance transit. If you receive parcels with torn packaging, stained or physically damaged garments, take clear photos covering affected clothing pieces as well as the original outer package within 24 hours upon receipt. Our team will review submitted evidence and handle relevant after‑sales cases accordingly.

6. Apparel Care and Usage Notice Every garment sold in our store comes with attached care labelling and guidance documents, covering suitable washing modes, drying suggestions, ironing tips and fabric storage requirements. Customers are advised to observe these care recommendations to preserve fabric texture and garment service life. We disclaim liability for fabric shrinkage, colour fading, tearing and other garment deterioration caused by improper washing, high‑temperature treatment, wrong drying methods and unsuitable storage environments.

We deliver clothing products to destinations worldwide via cross‑border logistics channels. Overseas shipments may trigger import duties, customs handling fees and other statutory charges complying with local trade regulations of receiving countries.

All customs‑generated costs fall to the order recipient. These fees are not included within garment prices or base shipping charges. We take no responsibility for parcel detention, mandatory return and resulting losses brought about when buyers fail to abide by local import declaration requirements.

If you hold enquiries concerning shipping clauses, real‑time parcel status and delivery‑related after‑sales issues, please get in touch using the official contact details shown below:

Trade Name: Arriaantje Hagen

Phone Number: +31 6 42775699

Email: service@silixorva.shop

Physical Address: Eksterstraat 94, 3853 SJ Ermelo, Netherlands